If you're getting this error message on login, there are a few steps that you should take to try and fix the issue.
- Make sure you're running the most up to date version of Kik
- Check your connection:
- Toggle your connections off and on in your phone settings
- Switch to Wi-Fi by disabling your data connection in your device Settings
- Switch to your data connection by disabling Wi-Fi in your device Settings
- Move to a different Wi-Fi network, like free Wi-Fi at a coffee shop or library
- Force close the app and re-open it