Unable to open photos or videos sent from friends

There are a couple of reasons why you may not be able to open, view or save photos or videos you receive:

    • Your friend's connection wasn't strong enough when uploading the photo or video and so the photo or video didn't send properly.
    • Your friend's phone didn't completely finish uploading the photo or video.

 

Here's a couple of things you can try:

    • Open the photo or video again later.
    • Ask your friend to resend the photo or video.

Was this article helpful?

12 out of 47 found this helpful

Have more questions? Submit a request