Unable to open photos or videos sent from friends

There are a couple of reasons why you may not be able to open, view or save photos or videos you receive:

    • Your friend's connection wasn't strong enough when uploading the photo or video and so the photo or video didn't send properly.
    • Your friend's phone didn't completely finish uploading the photo or video.


Here's a couple of things you can try:

    • Open the photo or video again later.
    • Ask your friend to resend the photo or video.

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