What can I do if my teen has received an unwanted or inappropriate message?

We understand that our Kik users need to feel safe and respected when they use our services and we take the safety of our users very seriously. Unfortunately, inappropriate behavior is a risk with any kind of communication platform. We’ve designed Kik to help users manage the messages they see, and we provide tools to help. Here are some steps you can take:

What you can do immediately:

The first thing you can do is ask your teen not to respond. Users who send these messages will quickly get bored once they realize that they won’t receive a response.

Block the User

Kik’s ‘Block’ feature allows users to block all one-to-one chats with another user, without revealing to the other user that they’ve been blocked.

If your teen received the message from someone they’ve talked to before, you can block the unwanted user by following these steps:

From the chat with the person your teen wants to block:

  1. Tap the Profile icon in the top right corner
  2. Tap the More icon
  3. Tap Block ‘Name’
  4. Tap Block

On iPhone or iPod you can also:

  1. Tap Settings
  2. Select Privacy
  3. Select Block List
  4. Tap +
  5. Select the person you want to block
  6. Tap Block to confirm

Blocking someone on your teen’s device means that messages from the blocked user will be hidden. The blocked user’s account will no longer appear in your teen’s list of contacts on Kik.

If your teen received the message from someone new, and is using the latest version of Kik on their iPhone, iPod, or Android, you can block them right from the chat. Tap the red Ignore button, then Block.

Blocking in Groups

If your teen is in a group with someone they’ve blocked, messages from that user will appear as ***Blocked Message***. Blocked users can’t add your teen to a group chat.

Here's more information on how to block someone in groups.

Reporting the User

If your teen has received unwanted messages from a user, you have the option to ‘Report’ the user sending these messages. When you report a user within the Kik app, you have the option to include your teen’s chat history. You can report a user by following these steps:

With messages from the person in the chat:

  1. In the chat, tap their profile picture

Without messages from the person in the chat:

  1. In the chat, tap the Display Name >at the top of the chat
  2. Tap the three vertical dots icon in the top right corner of the Info screen

Then:

  1. Tap Report User
  2. Choose from the following:
    1. I don’t want to talk to them
    2. This is a spam bot
    3. This person is being abusive.
  3. If you want to include the chat history in your Report, check off the option to include it.
  4. Tap Report and Block

I don’t want to talk to them: you would report a user for this in instances where your teen is receiving unsolicited or unwanted messages from the user. 

This is a spam bot: you would report a user for this in instances where your teen is being contacted by a spam bot.

This person is being abusive: you would report a user for this in instances where your teen is receiving abusive or harassing messages from the user.

Once you report the user you’ll have the option to keep or remove the chat from your teen’s conversation list. If you choose to keep the chat, this will automatically block the user from your teen’s Kik account but save the chat history with them in your teen’s conversation list. If you choose to remove the chat, this will automatically block the user from your teen’s Kik account and remove their chat history with them.

NOTE: When you report with your teen’s chat history, it doesn't send us a copy of any of your teen’s other chats, and it doesn't give us access to their account. Your teen’s reported chat history is stored only for us to investigate the report and take action we believe is appropriate (in some cases, this may include reporting matters to law enforcement agencies).

Reporting in Groups

If your teen has received unwanted messages in a group, they have the option to ‘Report’ either: specific users within the group or the group as a whole. Similar to reporting a user in a one-to-one chat, you’ll also have the option to include the group’s chat history. 

Your teen can report a specific user within a group by following these steps:

  1. In the group chat, tap the profile picture of the user sending these unwanted messages
  2. Tap Report
  3. Choose from the following:
    1. I don’t want to be in this group
    2. They’re spamming this group
    3. They’re using this group for abuse
  4. You can check off/on the option to include the chat history in your report
  5. Tap Report and Block

Your teen can report the entire group by following these steps:

  1. In the group chat, tap the Group Name at the top of the chat
  2. Tap the three vertical dots icon in the top right corner of the Info screen
  3. Tap Report Group
  4. Choose from the following:
    1. I don’t want to be in this group
    2. This group is offensive
    3. This group is being used for abuse
  5. You can check off/on the option to include the chat history in your report
  6. Tap Report

I don’t want to be in this group: you would report a group for this in instances where your teen no longer wants to be part of a group. 

This group is offensive: you would report a group for this in instances where the group members are being offensive (i.e racist, sexist, cyber bullying, homophobia, etc).

This group is being used for abuse: you would report a group for this in instances where it’s being used to harm other group members, or is distributing inappropriate content. 

NOTE: When your teen reports a user in a group they will automatically be blocked, but will remain in the group with your teen. Any messages from that user will appear as ***Blocked Message***. When your teen reports the entire group, they won’t be removed from the group. They can choose to leave the group by going into the Group Info screen and selecting ‘Leave Group’. Blocked users can’t add your teen to a group chat.

What you can do to help us address the situation:

If you believe the message your teen has received is illegal, please contact your local law enforcement agency and report the inappropriate incident, if you haven’t already done so. 

If the messages have been deleted from your teen’s device, our team isn’t able to retrieve a copy of them for you. However, we may have some other account information that could help a law enforcement agency to investigate further, and we have resources and processes available to help.

You can direct the investigating officer to our Law Enforcement Guide, which is available on our Help Center. Our guide has some information on how they can get in touch with our Trust and Safety team, as well as how we can work with them throughout their investigation. Kik will work with law enforcement where appropriate and to the extent required by law to ensure the safety of all our Kik users. 

If you believe the message your teen has received violates our Acceptable Use Policy (which you can find in section 5. of our Terms of Service), you can also contact us

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