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Troubleshooting

Account Issues

  • I can't access a third-party webpage
  • I changed my password but I still can't login!
  • I forgot my username
  • My message history is gone
  • Notifications aren't working
  • Oops, it looks like ****'s phone has been off/disconnected for a while. We'll deliver your message when they connect again
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Registration Issues

  • Can't get past the captcha
  • I can't register for an account
  • My birthday isn't being accepted on registration

Connection Issues

  • "Oops. This is taking longer than usual. Please try again."
  • Can't open photos or videos from your friends
  • Connection troubleshooting

Known Issues

  • My chats and contacts are gone! - iOS
  • Kik in Saudi Arabia
  • Can't open webpages on Kik - Android
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