Account Issues

If you're still having trouble logging in after receiving the success message for a password reset, you may have reset the pa...

Not getting notifications when you should be? Here are a few things you can try to get your Kik notifications working again: ...

As a security measure to protect your privacy, the following actions will result in your chat history being cleared from your...

Here's how to change your profile photo and how to change your background photo. Still having issues? Try the troubleshooti...

Notice that your profile photo has been removed? Kik removes profile photos that violate our Community Standards. Please rev...

If you have access to your Kik account, your username is visible in your profile screen. Here’s how to find it: Open the K...

If you are using an iOS device and all of your chats and contacts have disappeared, please try the following: Force-close ...

If the initial confirmation email we sent you after signing up for your Kik account has expired, you can resend the email rig...

If you've already created a Kik account but forgot the password, you can reset your password here. It's also possible that so...

You'll see this when the person you're attempting to chat with has either deactivated their account or hasn’t been on Kik in ...

When a friend deactivates their account, your chat with that friend may move into your New Chats list. You do have the option...

Your friends must have your exact Kik username for them to be able to search for you within the Kik app. If your friends don...

Your email address may have been used to register for a Kik account. However, you can remove your email from Kik by following...

Kik only supports our official webpages and unfortunately can't provide assistance if you're having trouble accessing a third...

Receiving the error message below when attempting to open a webpage? If you're using an Android device and you can't open an...